DISGUSTING!!!!!! PATHETIC!!!!

The worst insurance ever. MTN clearly does not care about their clients, you go to them for a claim and they tell you to contact the ****en insurance as if you are the one that outsourced. Finally you send a claim to the insurance and it takes them a week to just log the damn claim. Having to call them everyday wanting feedback and you get agents that sound like they do not want to assist at all, to top it of they give you different information as if they do not have the same system. Having lost my phone on the 3rd December and sent a claim on the 5th December and I still do not have a replacement device delivered to me....Friday the 23rd I was told that the device is with the courier company (COURIER IT) they need to dispatch it. It's been 4 business days with no communication from the insurance nor the courier company regarding my replacement device. I have been calling them since the 7th December requesting for assistance and one thing that they are missing( Admyntec and MTN) is that, when we are paying for insurance we are paying for convenience not this disgusting service we are getting from them. I am beyond angry right now because I used the lost device for work. I have been stuck because of people that think I owe them for the service that they need to provide... MTN ****EN DO BETTER, we as your clients do not deserve this kind of treatment.