sP
shannon P
1 reviews | Active since Nov 2013
07 Jun 2015, 14:34
Disgusting overall service
The number *** has been suspended for what reason I didnt know.This upgrade was done and was specified that 189 would be charged for this contract and it includes free bis and 50 mins which was fine . When I call in I find out that this is an open line which is not what I agreed to and go to the service centre they only have statements from 2014 I am appalled by this service . There are no records for what I signed for that is what the service agent says after dropping the call my ear .I have no words for this company. Contact me on asap I await your call on via email [Email Removed]
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MTN South Africa's replyOfficial
12 Jun 2015, 14:20Hello Shannon198924,
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
The *** was suspended because of the upgrade fee, it has since been removed and I have also requested for statements for both lines be sent to this e-mail address.
Please note that you have a choice to set a limit on thsat number as well.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
The *** was suspended because of the upgrade fee, it has since been removed and I have also requested for statements for both lines be sent to this e-mail address.
Please note that you have a choice to set a limit on thsat number as well.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Best regards,
MTN South Africa's reply12 Jun 2015, 14:20
Official
Hello Shannon198924,
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
The *** was suspended because of the upgrade fee, it has since been removed and I have also requested for statements for both lines be sent to this e-mail address.
Please note that you have a choice to set a limit on thsat number as well.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
The *** was suspended because of the upgrade fee, it has since been removed and I have also requested for statements for both lines be sent to this e-mail address.
Please note that you have a choice to set a limit on thsat number as well.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Best regards,