1 reviews | Active since Dec 2020
Disgusting non existant service from MTN
Unfortunately I have no choixe but to choose a dtar but quiet honestly theydont even deserve 1. I am unhappy with the service received from MTN. I was not given all my data on my router contract. Reported it on Monday to be told 2 days later they never reported it to the correct department. No one bothered to redirect my query to the correct department. Left a message for a manager to call..... nothing. Called again on Thursday told same thing again asked for a manager to call....nothing. I have no data my 10 gigs owing to me expires on 27 December. I have now been charged for excess data. MTN your service is shocking. I certainly will think twice before renewing my contract with you..... I eventually Sunday spoketo a teamleader who pro.isedtoget back tome yesterday. Well like everyoneelse at MTN she was useless still waiti g her call. I have mowbeen holding for 50 min after bei g put through to the 4th person. Everyone's excuse including managers is system is down.... Always passing the buck.
Unfortunately I have no choice but to choose a stat but quiet honestly they dont even deserve 1. I am unhappy with the service received from MTN. I was not given all my data on my router contract. Reported it on Monday to be told 2 days later they never reported it to the correct department. No one bothered to redirect my query to the correct department. Left a message for a manager to call..... nothing. Called again on Thursday told same thing again asked for a manager to call....nothing. I have no data my 10 gigs owing to me expires on 27 December. I have now been charged for excess data. MTN your service is shocking. I certainly will think twice before renewing my contract with you.....
I eventually Sunday spoke to a teamleader who promised to get back to me yesterday. Well like everyone else at MTN she was useless still waiting her call. I have now been holding for 50 min after bein put through to the 4th person. Everyone's excuse including managers is system is down.... Always passing the buck.
Unfortunately I have no choice but to choose a stat but quiet honestly they dont even deserve 1. I am unhappy with the service received from MTN. I was not given all my data on my router contract. Reported it on Monday to be told 2 days later they never reported it to the correct department. No one bothered to redirect my query to the correct department. Left a message for a manager to call..... nothing. Called again on Thursday told same thing again asked for a manager to call....nothing. I have no data my 10 gigs owing to me expires on 27 December. I have now been charged for excess data. MTN your service is shocking. I certainly will think twice before renewing my contract with you.....
I eventually Sunday spoke to a teamleader who promised to get back to me yesterday. Well like everyone else at MTN she was useless still waiting her call. I have now been holding for 50 min after bein put through to the 4th person. Everyone's excuse including managers is system is down.... Always passing the buck.