CO
Craig O
1 reviews | Active since Mar 2013
07 Feb 2019, 19:42
Disgusting - no follow through on commitments !!!!!!!!!
Mr Sizwe Schoeman, I thought I was getting somewhere with the last complaint, but alas, that was short lived. If the MTN customer complaints manager does not care about resolving customer complaints then I have to question the reason for such an area at MTN. This lack of customer care, customer dedication and customer follow through to resolution is really frustrating and not what one expects of a company who charges a premium for services. Not worth the money we as customers pay your organisation.
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MTN South Africa's replyOfficial
08 Feb 2019, 09:45Good Day Craig
Thank you for your post.
Please accept our apologies for the delay experienced, kindly note Mr Sizwe Schoeman has been off duty due to unforeseen circumstances.
A follow up request has been sent to our support team to provide feedback as the matter had already been escalated to them, we shall revert to you as soon as we receive feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Thank you for your post.
Please accept our apologies for the delay experienced, kindly note Mr Sizwe Schoeman has been off duty due to unforeseen circumstances.
A follow up request has been sent to our support team to provide feedback as the matter had already been escalated to them, we shall revert to you as soon as we receive feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Best regards,
MTN South Africa's reply08 Feb 2019, 09:45
Official
Good Day Craig
Thank you for your post.
Please accept our apologies for the delay experienced, kindly note Mr Sizwe Schoeman has been off duty due to unforeseen circumstances.
A follow up request has been sent to our support team to provide feedback as the matter had already been escalated to them, we shall revert to you as soon as we receive feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Thank you for your post.
Please accept our apologies for the delay experienced, kindly note Mr Sizwe Schoeman has been off duty due to unforeseen circumstances.
A follow up request has been sent to our support team to provide feedback as the matter had already been escalated to them, we shall revert to you as soon as we receive feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Best regards,