DISGUSTING MTN SUSPENDS MY SERVICE FOR R11.50 A BOUNCED DEBIT ORDER THAT WAS NOT SUPPOSE TO BE DONE.

Good day, My account was debited on the wrong date. My service was suspended. I paid my premium on the 11/11/2019 via credit card. I called in on the 12/11/2019 the consultant allocated my payment and uplifted suspension. She made a note to correct the debit order date. My service gets suspended with out any notification. I phone MTN to find out why i cant use my phone. The consultant named Fezeka Mhlonthlo (***) insist my account is in arrears for R11.50 cause they debited my account on the 14/11/2019 and it bounced. WHY DID YOURL DEBIT MY ACCOUNT IF I PAID ON THE 11/11/2019 & THE CONSULTANT ALLOCATED MY PAYMENT. This consultant(Fezeka) rudely tells me my account is in arrears for R11.50 and i must make a payment arrangement then only will she uplift the suspension. I should not be responsible to pay for this so called admin fee when my account was paid a few days before the 14/11/2019. WHY DID YOURL DEBIT MY BANK ACCOUNT ON THE 14/11/2019?. MTN ABSOLUTELY DISGUSTING THAT YOU CAN SUSPEND MY LINE FOR R11.50 THAT IS NOT EVEN FOR MY RESPONSIBILITY. IS THIS HOW YOURL CHARGE ALL YOUR CUSTOMERS WHEN THEIR ACCOUNTS HAVE BEEN PAID.