Disgusting MTN network
<p style="margin-top: 0px; margin-bottom: 0px; color: #555555; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">Hi </p> <p style="margin-top: 0px; margin-bottom: 0px; color: #555555; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">So I have been on contract for the past 6 years with MTN.for the past 5-6 months both my numbers cannot Recieve any signal whatsoever.I was told to contact their network coverage division which I did.A very *********** agent couldn't assist, I was told they cannot provide network boosters as they didn't have stock! Really??</p> <p style="margin-top: 0px; margin-bottom: 0px; color: #555555; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">I was than advised the issue is in Lenasia,soweto, lehae,Zak Park Nd surrounding areas they working on improving infrastructure, </p> <p style="margin-top: 0px; margin-bottom: 0px; color: #555555; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;"> </p> <p style="margin-top: 0px; margin-bottom: 0px; color: #555555; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">As a customer it's my responsibility to pay for service,never failed MTN not a single payment yet what do we as paying customers get in return? </p> <p style="margin-top: 0px; margin-bottom: 0px; color: #555555; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;"> </p> <p style="margin-top: 0px; margin-bottom: 0px; color: #555555; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">It's an issue worst, much worst than load shedding as it's permanently down the MTN network </p> <p style="margin-top: 0px; margin-bottom: 0px; color: #555555; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;"> </p> <p style="margin-top: 0px; margin-bottom: 0px; color: #555555; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">Any recommendations, cell c? Vodacom? </p> <p style="margin-top: 0px; margin-bottom: 0px; color: #555555; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;"> </p>
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MTN South Africa's replyOfficial
04 Aug 2016, 13:36Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,
MTN South Africa's reply04 Aug 2016, 13:36
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,