MP
Melissa P
1 reviews | Active since Feb 2013
04 Mar 2019, 09:29
Disgusting MTN billing service
I am absolutely disgusted at MTN , I have a top up option and when I run over my data usage I top up , MTN decided from December that they are going to start charging me double and billing me because I exceed my data usage, what a ********* service provider
I contacted the customer service and the lady was unfazed, even after I mentioned that I am on top up , awaiting the response and refund from this typical SA telecomms service provider
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MTN South Africa's replyOfficial
05 Mar 2019, 09:42Good day Melissa
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
The billing in December was not charged as double but as multiple session. This billing method has since changed a few weeks ago by a ruling set by ICASA.
In order for you to opt out of the previous billing method you may dial this code on your phone :
*135*6#
Select option for data
the screen prompt will confirm that your airtime is used at out pf bundle rates when your data runs out. do you wish to change the settings ?
select option 1 for yes
Once you have followed the above steps when you are connecting and your data bundles is finished you will not be billed from your airtime.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
The billing in December was not charged as double but as multiple session. This billing method has since changed a few weeks ago by a ruling set by ICASA.
In order for you to opt out of the previous billing method you may dial this code on your phone :
*135*6#
Select option for data
the screen prompt will confirm that your airtime is used at out pf bundle rates when your data runs out. do you wish to change the settings ?
select option 1 for yes
Once you have followed the above steps when you are connecting and your data bundles is finished you will not be billed from your airtime.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply05 Mar 2019, 09:42
Official
Good day Melissa
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
The billing in December was not charged as double but as multiple session. This billing method has since changed a few weeks ago by a ruling set by ICASA.
In order for you to opt out of the previous billing method you may dial this code on your phone :
*135*6#
Select option for data
the screen prompt will confirm that your airtime is used at out pf bundle rates when your data runs out. do you wish to change the settings ?
select option 1 for yes
Once you have followed the above steps when you are connecting and your data bundles is finished you will not be billed from your airtime.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
The billing in December was not charged as double but as multiple session. This billing method has since changed a few weeks ago by a ruling set by ICASA.
In order for you to opt out of the previous billing method you may dial this code on your phone :
*135*6#
Select option for data
the screen prompt will confirm that your airtime is used at out pf bundle rates when your data runs out. do you wish to change the settings ?
select option 1 for yes
Once you have followed the above steps when you are connecting and your data bundles is finished you will not be billed from your airtime.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,