Disgusting MTN
I went to MTN in Fourways mall where I submitted all the documents ( affidavit, ID) after discovering there was a ********** account opened on my name, that was in May. Now I just called MTN in Fourways mall to follow up on the progress after noticing on my Transunion credit report that I’m still “owing” MTN, I gave the lady the reference number that I was given, still she can’t help me she’s asking the name of the person I dealth with how on earth and heaven am I suppose to keep the name name of the person I dealt with? Shouldn’t the reference be enough to generate every information for that person/client? I have never seen that in my life , I am disgusted at MTN
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Replies (5)
MTN South Africa's replyOfficial
05 Sept 2018, 12:56Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you I have received the documents this morning for the ***** contract opened in your name. We have sent the request to ***** to investigate and finalized.
We will give you feedback soon.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply05 Sept 2018, 12:56
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you I have received the documents this morning for the ***** contract opened in your name. We have sent the request to ***** to investigate and finalized.
We will give you feedback soon.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
13 Sept 2018, 10:13Thank you for your patience.
Please be advised that ***** has investigated the account opened in your name.
The first step is finalized.
***
********** ACCOUNT
LINE DEACTIVATED
A JOURNAL WILL BE REQUESTED
We are waiting for the journal credit to be placed on the account.
The request has been sent as well to the legal team to send a request to the debit collectors to close the file and to restore your credit profile.
This journal can take a few day to reflect.
We will keep you up to date once finalized.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply13 Sept 2018, 10:13
Official
Thank you for your patience.
Please be advised that ***** has investigated the account opened in your name.
The first step is finalized.
***
********** ACCOUNT
LINE DEACTIVATED
A JOURNAL WILL BE REQUESTED
We are waiting for the journal credit to be placed on the account.
The request has been sent as well to the legal team to send a request to the debit collectors to close the file and to restore your credit profile.
This journal can take a few day to reflect.
We will keep you up to date once finalized.
Kind Regards,
Alice van der Merwe
Best regards,
's updateReviewer Update
13 Sept 2018, 10:22Thank you so much Alice, I really appreciate your hardwork. Will await for the update
's update13 Sept 2018, 10:22
Reviewer Update
Thank you so much Alice, I really appreciate your hardwork. Will await for the update
MTN South Africa's replyOfficial
25 Sept 2018, 22:19Thank you for your patience.
The second step is completed, the journal has been placed on th e account and balance cleared.
The account is now closed.
Kind Regards.
Alice van der Merwe
Best regards,
MTN South Africa's reply25 Sept 2018, 22:19
Official
Thank you for your patience.
The second step is completed, the journal has been placed on th e account and balance cleared.
The account is now closed.
Kind Regards.
Alice van der Merwe
Best regards,
's updateReviewer Update
26 Sept 2018, 09:05Good day
Thank you, So has my Credit Profile been restored?
's update26 Sept 2018, 09:05
Reviewer Update
Good day
Thank you, So has my Credit Profile been restored?