VG
Veruscka G

1 reviews | Active since Aug 2015

27 Aug 2015, 21:13

Disgusting, *********** service

I have been outrageously over billed by MTN on my data bill. When I reported the bill off R5600 3 months ago nothing was done. The next month I was billed R6400 when I hardly used the 3G. My bill increased astronomically by R4000 out of the blue with no additional usage on my part. Numerous people seem to have had the same issue. I have been into the Pavilion branch twice already. I have been sending numerous emails to MTN and when calling their \wonderful"all centre I have been pushed from pillar to post. It seems that the customer never comes first in their minds and their don't give a damn attitude and lack of urgency is absolutely astounding. """

0
Replies (1)
MTN South Africa
MTN South Africa's reply16 Sept 2015, 12:18
Official
Hello Verushka1!,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused, Please pardon the delayed response

As per reference numbers *** ,***0 and *** a URL report is sent to your email address *** in order for you to see the activity on the your account.

We would like to assure you that we are actively working to improve our service levels.

Regards
Nobuhle
REQ:***

Best regards,