Disgusting Gut wrenching Service

Good day,

On the 16th January 2019 mtn called me to offer me an upgrade for my existing contract. After speaking on phone with the sales person, we came to an agreement on the package. I was told it will take up to seven (7) working days to have it delivered. I waited up until the 8th day when I decided to call their customer care number. They referred me to SummerMobile who is the one who contacted me for an upgrade. I called them, only to my surprise to be told that the upgrade was cancelled due to "no stock" on the devices that we agreed on with the sales person. I then informed them to then cancel the whole upgrade with the mtn as I have received smses that were confirming the upgrade from the day I received that call. I February, I noticed that my mtn account was billed with the new upgrade amount. I once again contacted mtn customer care number, least say everytime I call them I am send from pillar to post, mtn point to summer mobiles vice versa. I have visited the store near me, they took my details, gave me their email address, after a week I would contact them just to check for any progress, need to say I would wait for 2 to 3 days to get a response if any. I also received an email address for the one person at customer care who was very abrasive with me on the phone but promising to help me (Ntuthuko) but that was the last time I heard from him as he systematically ignored all my emails. Summer Mobile was an absolutely was of time as no one could offer me any substantial information on the way forward. The gentleman who assisted me in the store asked to get the UV number and Order number which I managed to do at summer mobile. By this time my mobile numbers have been suspended as I decided I will not be paying for the something that I did not receive. Whenever I mention that to their consultants, they will tell me of my responsibility to the contract, which I believe it only applies if the service has been delivered. I am sitting here now unable to use my phones. I had airtime on the phones prior to the numbers being suspended from the previous contract which I was paid up to date. My account was never behind previously, now I guess I have a astronomical account as I do not believe I should pay anything since I cant use my phone numbers. I have references 1. ( ********** 91 by Nobuhle) 2. ( ********** 35 by Ntuthuko) 3. ( ********** 688 by Silvia). I am writing this now on the 16.04.2019, still nothing has been done, my numbers are still not working.