DISGUSTING ********** SERVICE

I had a contract with MTN that expired on the 14/12/2017 and I have never renewed it. Two consultants from MTN phoned me twice regarding the renewal to which I confirmed with both of them that I do not wish to have my contract renewed. On the 26/01/2018, I received an SMS that MTN deducted and amount of R799.00 from my bank account, imagine the pervious contract I was paying R239. when I queried I was told that it’s my cell phone contract that was renewed on the 13/01/2018. When I followed this up with MTN, I was told that the renewal was done in Gateway Mall in KZN, this is clearly a ********** activity which in my opinion is an inside job, because only MTN knew that I had a contract and didn’t want to renew it, and they were able to do all the transactions with my personal details which were and are still on their system. All I wanted to know, how was the transaction done because number one, I was not in KZN on this day, number two, I didn’t give MTN authorisation to go ahead with the contract, whether for myself or a third party. I have requested them to give me the new contract that shows where I signed or the recordings where I gave them a go ahead. I also requested to see the copy of the ID and the proof of residence of the person that collected the phone because these are the documents that they require when they issue a contract. I also needed to know who logged this renewal from MTN as I was clearly kept in the dark up until the time I saw the debit order that came through on the 25/01/2018 which I reversed because I don’t have any contract with MTN. They asked me to submit an affidavit in Jan of which I did up until now no one came back to me but when I went to their shops to check a status of this I was told that there is a note that says yes indeed its ***** that was done . Imagine having that on their system they had the guts to hand over the account to their lawyers which they keep on phoning me and its so frustrating cause I don't owe them. I have sent their lawyers an affidavit and they requested me to send a copy of my id with 3 signatures and I have done but up to date they are still calling me and harassing me for something that I don't know.

its so disgusting to be phoned for something that you don't even know how it happened clearly they have all the info in front of them but I think their mission its to black list me . I am really sick and tired of people who have all the info in front of them but doing nothing with that info.