nN
nokuthula N
1 reviews | Active since May 2011
18 Sept 2015, 15:57
disgusting feedback
mtn loaded my data bundles on the 14 th the next day the bundles were gone, i called the call centre for assistance , i spoke to xoli who advised that they cant see what happened to my data , advised me to call 1555, the gentleman told me they cant assist me a and is not sure why i was refered to him, i called 808 SAMUEL advised that he cant assist,i asked for team leader Sabelo Nyawo, who also said does not know wat the problem is but will call back , 2 days later no feedback , i called again he advised he cant take my call he is on lunch ,laughing with the agent Bauldwin, Sabelo said he escalated to Thabo the ops manager but he also never bothered to contact me, but month end they never forget to bill my bank account , im fuming with mtn's bad service and i cant understand why im still with provider that does not appreciate cleints EVEN THE OPS MANAGER IS AT ITS WORST.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
19 Sept 2015, 12:43Hello thullly,
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour and poor service received from some of our consultants and team leader. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your attention that all our employees are well trained in dealing with customers and to provide them with the most efficient services.
This matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour and poor service received from some of our consultants and team leader. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your attention that all our employees are well trained in dealing with customers and to provide them with the most efficient services.
This matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply19 Sept 2015, 12:43
Official
Hello thullly,
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour and poor service received from some of our consultants and team leader. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your attention that all our employees are well trained in dealing with customers and to provide them with the most efficient services.
This matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour and poor service received from some of our consultants and team leader. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your attention that all our employees are well trained in dealing with customers and to provide them with the most efficient services.
This matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,