DISGUSTING

Good day, I am writing to formally complain about an unresolved issue with the MTN Rewards program. I accumulated a total of 77 gems and redeemed 50 gems for the 100MB Anytime Data reward. It has now been three (3) days since the redemption, and the data has still not been credited to my line. I have contacted the MTN Customer Care Contact Centre five times regarding this issue. Unfortunately, the experience has been extremely disappointing: Three agents were unfami**** with the MTN Rewards redemption I was referring to. Two agents advised that the reward had been “reactivated” and that the data would be received within 20 minutes or within 24 hours. To date, no data has been received. This situation reflects poorly on the reliability of the MTN Rewards program and the level of support provided. I redeemed my gems in good faith, and the service has not been delivered as promised. Given the inconvenience, repeated follow-ups, and time wasted, I request one of the following resolutions: The immediate return of my 50 redeemed gems, or Compensation in the form of 1GB Anytime Data valid for 7 days, or Settlement of my outstanding Extra Time balance. I am not willing to accept a lesser resolution, as the issue has already exceeded a reasonable timeframe and has required multiple unsuccessful interactions with customer care. I trust this matter will now be escalated and resolved promptly. I look forward to your urgent response.