DISGUSTING DISSERVICE FRO MTN

3 or so weeks ago I called in to mtn to do early upgrades on my 2 contracts. I was referred to retention and they did perform the upgrades. I wanted 2 iphones 11 and was told that there were 2 that were actually available and I should grab them fast, which is what I did. The consultant by the name of Nikita complained about the system being slow and promised to call me back as soon as the upgrades were loaded. She never called back. I tried calling in for several days after to find out what was the status of the upgrade. No one could help as they kept telling that Nikita is the only one that could access that information, and of course no one could transfer to or find this Nikita. Eventually a few days later I started receiving sms that the upgrades were approved and orders have been made. I called in again trying to check when the phones will be delivered and again I was told that only Nikita could tell me that. Eventually again I received an sms that the phones have been send to dsv for delivery. I called dsv on 29 August 2022 to enquire about the delivery they said they will deliver today 2 September 2022. I called dsv this morning to confirm delivery, dsv said they have been instructed by mtn to return the parcel to Mtn, and that I must call mtn to find out why. Tried calling mtn afterwards, spoke to several people...these were their responses:

1. According to the system, phones will be delivered today 2. There are no upgrades on the system 3. I will have to speak to Nikita herself I even tried canceling everything, they cut the call off...

I'm beyond FRUSTRATED!!!!!!!!!