CV
Clive V
1 reviews | Active since Mar 2009
29 Oct 2017, 16:59
Disgusting data coverage and speed.
Why is it MTN that your data coverage is not only bad but is up and down constantly. I live in Sea Point , however it seems to be the same everywhere. How can I have 25 Mbps one second, and it literary is for second, then drop to 2-3 for the rest of the day and night. It's time to change to a decent service provider.
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Replies (2)
MTN South Africa's replyOfficial
30 Oct 2017, 09:10Dear Clive,
Thank you for taking the time to communicate to us why our product & service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note that the APN that you using might be congested due traffic on the network during certain times .When this does occur please change your APN on your device from "mymtn" to 'internet' or vice versa depending on which APN is currently in use.
If you require assistance changing your APN please touch base with our Technical team on 1555 whereby they will be able to guide you through the setup process.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,
MTN South Africa's reply30 Oct 2017, 09:10
Official
Dear Clive,
Thank you for taking the time to communicate to us why our product & service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note that the APN that you using might be congested due traffic on the network during certain times .When this does occur please change your APN on your device from "mymtn" to 'internet' or vice versa depending on which APN is currently in use.
If you require assistance changing your APN please touch base with our Technical team on 1555 whereby they will be able to guide you through the setup process.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,
CV
Clive V's updateReviewer Update
30 Oct 2017, 15:23MTN, if you are fully aware that you have congestion on your network at certain times why the h#ll don't you simply increase the capacity on your network?
However that aside, I cannot fathom how your network can be congested on a Sunday afternoon, and a Monday/Tuesday/Wednesday/Thursday evening.
CV
Clive V's update30 Oct 2017, 15:23
Reviewer Update
MTN, if you are fully aware that you have congestion on your network at certain times why the h#ll don't you simply increase the capacity on your network?
However that aside, I cannot fathom how your network can be congested on a Sunday afternoon, and a Monday/Tuesday/Wednesday/Thursday evening.