1 reviews | Active since Jun 2015
Disgusting DATA/ AIRTIME charges
I am not working here to pay MTN and I have more than enough other expenses I must meet instead of paying MTN data and airtime charges.<br> <br> 2 weeks ago, end of may I recharged my airtime for R100, it was a Friday and the money was depleted by Saturday morning.<br> I have contract with MTN where I pay R600 per month and instead I am paying and up to date R1500 on airtime and data charges.<br> <br> 1.I want my money back and I want MTN to apologise for the lousy service and over charges experienced in the last few months. Strike or no strike, it is not wise to allow me to be a Top Up customer and yet pay large amounts of money I cannot afford.<br> 2.Whats more is that I got an sms stating I have not paid my account for the of May. The money was transferred over to you guys and I expect an apology for that SMS and I want to be compensated.<br> 3.I also need for you guys to pay back the money not used when a two week or one day data bundle expires. Whatever is not used to be put back in the remaining airtime amount.
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the Billing Department team for urgent attention. They will investigate and feedback to you with a way forward.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Best regards,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the Billing Department team for urgent attention. They will investigate and feedback to you with a way forward.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Best regards,
