DISGUSTING CUSTOMER SERVICE FROM MTN CONTACT CENTRE!!!!!!!!!!!!!!!!!!

My name is Zanele Vilakazi.I called MTN contact centre on 27 July 2021 at 10:37am to place notice for my cellphone contract which expires on 28th August 2021. the 1st consultant I spoke to by the name of Makhumo said that she is putting me through to cancellations/retentions. as soon as she transferred me there, I spoke to a consultant by the name of Amy Rooi who told me she cant assist me because my cellphone contract is on the old system called Legacy. I told her to put me through to someone that can assist me, but the next consultant told me that she doesn't have the legacy system she will have to put me through to someone else...this same notion went on until I eventually spoke to the 10th consultant, at this point I asked to be put through to a manager because this 10th consultant also wanted to pass the bug without assisting me according to my request. when i asked to speak to a manager I was put on hold for more than 30 minutes until this consultant hung up on me at 11:33am. I feel so disrespected, my time and resources have been wasted when all I wanted to do was place cancellation notice IN DUE TIME so that i do not incur any unnecessary charges upon expiration of my contract. Im DISGUSTED by the level of INCOMPETANCY, LACK OF ACCOUNTABILITY and POOR SERVICE I have received when I have been nothing but a LOYAL customer who has NEVER even skipped a SINGLE payment and I get treated like TRASH. no one even cared to CUSHION me up or a call back asap until they can resolve their internal system crisis or what ever that is happening there. The next thing they will be debiting my account incorrectly when i tried to place notice. MTN is just a DISGUSTING NETWORK, with a bunch of untrained call centre employees taking customers for granted!!! if they care to reach me, my email address is ***