DISGUSTING CUSTOMER SERVICE!!

I’m not one to usually do this kind of stuff but I’m honestly at my wits end here! The INCOMPETENCE of MTN service “champions” is absolutely disgusting and disgraceful! Not just their service “champions” but apparently MTN branches and regional offices as well are COMPLETELY USELESS! I’ve had a billing problem with MTN since June/July of 2020 and have had to call their service champions PERIODICALLY every month since then to have this issue resolved (7/8 months) and JANUARY 2021 the issue has still not been resolved after MULTIPLE branch visits and MULTIPLE INFURIATING calls to service “champions”, after MULTIPLE references numbers/ service requests filled! Even a visit to the regional office in Century City Cape Town, yielded NOTHING!

I’ve had managers saying they’ll call me back and NOT ONE has had the DECENCY to call me back! This kind of service is APPALLING, DISGUSTING and absolute UNACCEPTABLE! I am a paying customer who deserves to be treated with respect and dignity and have received no such treatment from MTN!

I’m honestly at my wits end because this issues is messing up my credit score and as a 4th year student a bad credit record from the get go is detrimental!

I don’t know what else I’m meant to do to get this issue sorted!

Below is but a few of the service “champions” I’ve spoken too and reference numbers I’ve received.

18/01/2021 Nhlahla **** Team Leader - KZN Mhlanga

7/01/21 Reference no ***

8/01/21 Supervisor name: Asanda ****

Olette *****

8/01/21 Sam Reference: ***

Service requests *** Siphesihle.******@mtn.com

Ticket reference ***

08 October 2020 Limpho ****** Ref number: ***