Hellopeter
Share Your Experience
SE
Shannon E

1 reviews | Active since Jul 2016

05 Mar 2023, 20:16

Disgusting customer service

I bought airtime with Yellowbucks. They had the cheek to deduct my Yellowbucks but did not recharge my airtime. I even got an email confirming that the transaction was approved. I phoned MTN Call Centre on Thursday 2 March 2023 to query and/rectify the problem. The issue was escalated and was told that it should be solved in 24 - 48 hrs. It's now Sunday 5 March 2023, my airtime still does not reflect but they have sent me a sms saying the query has been closed. I am absolutely fuming. The customer service with MTN has gone down the drain and is shocking. They're always quick to take your money but slow and/or useless to deliver a service! MTN, this had better get sorted soonest otherwise I will be moving over to one of your competitors

0
Replies (1)
SE
Shannon E's update10 Mar 2023, 07:38
Reviewer Update
Today is day 8 & I'm still waiting for my complaint to be sorted. I have phoned a total of 3x to find out what's happening with regards to my airtime I purchased but never received. Yday I was told that the manager will definitely call me by the end of the day.... I'm still waiting. No matter how much frustration you vent, all they can say is "sorry". Yday I told the "customer service champion" that sorry doesn't cut it anymore as it's not fixing the problem and what if it was an emergency that I needed that airtime 8 days ago .... Her response? "sorry".
They are *******, *****,*********** and their customer service is appalling. All this hassle for R20 airtime. Suppose I'll have to phone them AGAIN today which will be the 4th time! I'll never recommend MTN to anyone.