DISGUSTING CUSTOMER SERVICE BY WATERFALL MALL MTN

Store code 1316.

A very disgusting service provided by a lady by the name Nonkie(as written on the mask) at Rustenburg waterfall mall i saw the name in the mask not sure about the name because they are not even wearing the name tags.

I got in the store trying to do a sim swap . Firstly she said she cannot do the sim swap before un-suspending the sim card. I kindly request her to call the customer care for me because i am using another service provider. Rudely so , she said she does not have access to MTN customer care. i decided to do it myself and the customer care consultant assisted and told me that it is possible to do it at the branch.

2 hours later i returned to the same shop and found a queue. The lady doing the covid-19 screening spoke to the lady to assist me because i was there and i am pregnant. She refused to help me.

i stood on the queue until it was my turn to get in the store to take a sit. As i am seating there she makes not nice remarks to her colleagues saying she wont be repeat things over and over again and she is going on lunch .

She then stood up singing and making funny comments as she goes on her lunch break. With no respect to the customers i do not think i will ever go to that shop again.