Disgusting customer service

On the 30th of August 2021 I downloaded eVOD and subscribed to a continuous monthly subscription of which I payed for one month in advance on the same day. Noticing that I'm not able to view all content, this after paying for a premium service I emailed evod/mtn and was contacted telephonically the next morning, I explained my dilemma and was advised that my matter will be escalated to their technical department. After a week of still not being able to use the app and no further contact made by a representative of eVOD/ MTN I sent a email, explaining my situation which followed by a few more emails through out the month, my last email conhtained a refund request as I purchased a service I could not use. I was eventually contacted telephonically mid September by a agent from MTN which stated that it's a follow up call, I had about two more after that during the course of the month, I explained my situation to all 3 staff members. Today is the 19th of January 2022, none of my emails was rep**** to, nobody contacted me after the 3 follow up calls and I still have not received a refund. I am appalled by the poor service I received from eVOD/ MTN they need work on their customer service and not only communicate with their clients but act on their requests as they are rendering a service, client satisfaction is an important aspect in any business.