Disgusting customer service

My experience since switching to MTN has been nothing short of a nightmare.

Firstly, despite being promised reliable internet connectivity, I have been without internet access since Monday. As someone who works from home, this has severely impacted me. To compensate for the lack of service, I have had to purchase additional data from Vodacom on a daily basis, incurring unnecessary expenses.

Furthermore, my attempts to seek assistance from your call center have been met with rudeness and unhelpfulness. Instead of addressing my concerns, representatives have been dismissive and condescending, suggesting that I should have called at specific times or implying that the issue lies with my data usage, despite being on an uncapped contract.

Even when reaching out for support on social media platforms like Twitter, the responses have been inconsistent and unhelpful. Instructions to reset the router have been provided without any understanding of the ongoing issue, leading me to question the competence of your technical support team.

Yet, MTN remains steadfast in debiting payments from my account without fail, regardless of the inadequate service provided.

The overall customer service experience, from frontline staff to technical support and social media representatives, has been characterized by arrogance, rudeness, and incompetence. This level of service is unacceptable and falls far below the standard expected from a reputable telecommunications company.