Disgusting customer service

Took my brand new phone into Mtn Grove. We only had it for 7 days and only started using it 3 days before. More than 2 weeks later still with no phone they tell me this phone has scratches on the sides and a bend on the screen. The phone was in perfect condition when I took it in. They phone now, if there was anything wrong with the phone why didn't they tell me when I took it in the first time and they looked at it and booked it in. My mom told Sharon over the phone she'll come in and cancel this contract with her response being \ok\". Did they seriously go damage the phone so they didn't have to deal with their mess up?!!! Worst customer service, I'm disgusted!! Mtn your service is shocking, we'll rather be with a different service provider!!<br> "