Disgusting Customer Service

Good day

I have yet spoken to a manager from retentions, i have published the review below, kindly contact me on ***/***

Kindly review my query as I have not yet upgraded and will be forced to cancel my contract and any other buisness I have with MTN

Kind regards

I write to you with great disappointment, I am a Black Friday 2016 customer and is elledgible for an upgrade as I am receiving 40gigs anytime data and 150 anytime minutes for R349, I had contacted the retentions department on Cyber Monday but the agent did not have any deals that would match or better my current deal, I do not want to jump ship to your competitors will be forced to if I cannot find a similar deal, I also requested to speak to the manager at retentions as the agent logged an escalation and assured me a manager will contact me within 2-48 hours, I have not been contacted by a manager since then.