DISGUSTING CUSTOMER SERVICE

I called in on Sunday requesting assistance with the message centre number because my messages were not going through the agent I spoke to demanded me to have a pen and paper in hand I advised her that I do not have a pen nearby as I am sick and cannot walk she shouted and ordered me to get a pen or she will not be willing to assist me , she said that I must call back when I have a pencil called on a Sunday please do pull the call recording and listen to the disgusting and unprofessional behaviour of this agent request a call recording and will be taking it to the ombudsman as this was very disgusting what if I needed to send a message and I was held hostage what would have happened then??? No wonder Vodacom says that on their adverts that mtn is *****ing us I want that agent to be delta wit accordingly and will not be taking this laying down .<br> The number that I called with is *** . I called again on that particular day and was assisted by Thabo and when I asked to speak to a manager I was told that there is no supervisor on duty which is also quite frankly a disgrace given mtn is such a big company . I WANT THAT AGENT TO BE DELT WITH <br> <br>