MM
MALCOLM M
1 reviews | Active since Jan 2019
14 Jan 2019, 20:11
Disgusting customer service!
I purcahsed an IPhone XS 256GB early to mid December (2018) from the MTN store in the Mall of Africa. Early this month (January 2019) the device just switched off and refused to switch back on.
Mind you the device is not even a month old and i was told that i will have to wait 21 working days inorder to get it sorted!!How is that customer service!? Firstly this is a brand new device, with no sign of any abuse on it and now i have to be set back by such disgusting customer service! I use my device for work and as my primary communication handset, what should i do now!?
At this point i am considering on cancelling my contract and switch to another nectwork that can actually look after their customers!
Furthermore i will publish this to all my social media platforms and discourage all the people i know from ever doing business with MTN if i dont get this sorted out ASAP.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
15 Jan 2019, 11:13Good day Malcolm
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply15 Jan 2019, 11:13
Official
Good day Malcolm
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MM
MALCOLM M's updateReviewer Update
15 Jan 2019, 16:28Please can we get this sorted ASAP, another important thing. I will not accept a repaired unit as the device is less than 1 month old. I will need to be replaced with a brand new unit because i cannot afford to be set back like this again with the same faulty unit.
Regards
MM
MALCOLM M's update15 Jan 2019, 16:28
Reviewer Update
Please can we get this sorted ASAP, another important thing. I will not accept a repaired unit as the device is less than 1 month old. I will need to be replaced with a brand new unit because i cannot afford to be set back like this again with the same faulty unit.
Regards
MM
MALCOLM M's updateReviewer Update
16 Jan 2019, 09:13Good day, i got a call from one of your representatives yesterday to try track my device. I have not yet received any feedback thus far? Whats the way forward?
MM
MALCOLM M's update16 Jan 2019, 09:13
Reviewer Update
Good day, i got a call from one of your representatives yesterday to try track my device. I have not yet received any feedback thus far? Whats the way forward?