Disgusting customer service
I’ve been with MTN for 10years now and I’m absolutely disgusted and upset at how it’s such a mission to recharge. I purchased R50 airtime from my Capitec account which reflects success but it’s not reflecting!! I called the Call center and was advised it’s the banks issue. I then switched to purchase from my ABSA account and guess what the airtime is still NOT reflecting on my cellphone balance. Now tell me how can it be a fault from 2 different banks?.. I leave on my own and I can’t sleep without airtime, should anything happen what then???!!!!!
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly email us the bank statement to *** in order for us to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly email us the bank statement to *** in order for us to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly email us the bank statement to *** in order for us to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly email us the bank statement to *** in order for us to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly email us the bank statement to *** in order for us to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly email us the bank statement to *** in order for us to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,