Disgusting customer service

Is this how MTN operates???? I signed up for a black Friday deal. I waited a week for the contract due to 'MTNs' volume of applications. I was called on 01/12/17 And told that the contract was approved. I then went in and fetched the SIM card. I was called by Colleen from the Richardsbay branch and told that the SIM card was activated. I tried on several devices, but had no signal. I the. Went to a different branch as Joy, Colleen and Sandra have failed me as a client. I was advised that the SIM was actually not activated. A service request was then placed. Guess what? 24 hours later, still nothing. Is this how you false advertise, frustrate your clients to no end in the hope that they terminate their contract with You?????