Disgusting customer service

<p>On the 13th of June my damaged iPhone 6 was booked in for a warranty assessment. It passed the assessment and was returned to HO on the 14th of June - COL990867</p> <p> </p> <p>HO received the damaged iPhone 6 a week later (Waybill Number: MTR ********** )</p> <p><br />I was told by my sales rep Terry that the courier company would phone me to arrange delivery of the new iPhone 6, no later than the 30th of June.</p> <p><br />It is now the 6th of July and I have had zero communication regarding the whereabouts of my replacement iPhone 6.<br /><br />This is disgusting customer service from MTNs side as I am paying a monthly contract fee for a phone that I have not had access to for the last month.<br /><br />Will MTN be offering me a refund for the month I have paid for without having a phone? I highly doubt it.</p>