DISGUSTING CUSTOMER SERVICE

<p>On the 30th of December I called MTN Direct to upgrade my existing contract.<br /><br />I was told my monthly charges would be R569 per month. <br /><br />When I received my bill for February, I was invoiced for R1600.<br />R990 came off my account for February, with a further R700 still owed.<br /><br />I phoned 808 and spoke to multiple people, all of whom gave a different story as to why I owe an excessive amount of money, over and above my monthly contract fee.<br /><br />I finally got through to someone who gave the story that I am being charged a once off admin and handling fee for my upgrade. But MTN Direct prides itself in the fact that they do not charge ANY handling fees for upgrades placed DIRECTLY through them. They cut out the middle man,<br />So WHY am I being charged an upgrade fee for an upgrade that was done THROUGH MTN DIRECT?<br /><br />I will never recommend MTN to anyone and I will not be upgrading my contract after this one ends. <br />No one at MTN seems to know how to do their jobs.</p>