Disgusting customer service

<p>My sister visited the mtn branch in bay west mall to buy an iPhone 7 screen protector. She asked that they attach it, and they refused with reason that they were not allowed to open the package, which was very odd. She took the product home only to find it was damaged. When she took it back the next morning she was to it is her fault and told to go report it to the police, the police said it was a civil matter and they cannot help. She went back to the store, and was directed to a different person to speak to about the matter, who also gave her the run around telling the manager was away. In the end my mother who was accompanying her became emotional because she felt they were being given a condescending attitude for no good reason. Instead of being properly spoken to about the matter. I am very disgusted by this.</p>