1 reviews | Active since Aug 2016
Disgusting Customer Service
<p>Dear MTN INSURANCE </p> <p>Who is running your company ? Why does nobody answer customer calls ? Why has my phone not been booked into a repair centre after waiting for two weeks already ? Why do your customers have to wait 30 min for you to answer the phone ? Why are we , your customers promised our devices will be collected on a certain day when they only get collected the week after ?</p> <p>I have never in my life paid for a service and been treated so badly. I have no idea how your company is still up and running but in all honestly I am shocked at the lack of integrity , respect and customer service you have. As soon as my claim is resolved when ever that may be I will be canceling my Insurance with you guys and giving it to a more reputable company, that actually gets back to its customers, answers phones and provides their customers with a good experience. </p> <p> </p> <p>One of your staff memebers better call me with answers soon as this is getting very ridiculous </p>
Thank you for your post
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
ll engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
warm regards
mike
REQ:***
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Thank you for your post
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
ll engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
warm regards
mike
REQ:***
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Good Morning
This is the situation at hand !!
My Iphone 6 that I pay insurance for every month without skipping 1 month or one payment broke. Then I filled out the claim form and spoke to one of your customer service insurance consultants she then arranged a "next day collection" which actually ended up being a next week collection. After phoning in and complaining to the courier company that nobody has been to collect my device or even had the decency to give me a call and arrange for a collection as promised.
After phoning the disgusting customer service line about 6 times and following the prompts and holding for a consultant and not going through I found out after 2 WEEKS of having my phone the device still hasnt been booked into a repair centre ?! What **** is that?!
The lady at customer service told me it would take 2-3 weeks for my device to be repaired and it hasnt even been booked in. I am honestly very dis gruntled at how this is being handled and cannot believe the service I am getting.
I leave to go overseas on the 2nd of December
If my device is not repaired/replaced till then I will be taking this further.
Here is the information as requested !!!
Number: ********** 100
Acc Number: A **********
Name: Lilia Estevam De Melo
Id: ********** 099083
Phone: Apple Iphone 6
IMEI: ********** ********** 4
Incident:2016/10/24
REQ: **********
The proof is in the pudding unfortunetly after so much fraustation this has tarnished MTN's name in my books.
Looking forward to answers and solutions
Simone De Melo
Good Morning
This is the situation at hand !!
My Iphone 6 that I pay insurance for every month without skipping 1 month or one payment broke. Then I filled out the claim form and spoke to one of your customer service insurance consultants she then arranged a "next day collection" which actually ended up being a next week collection. After phoning in and complaining to the courier company that nobody has been to collect my device or even had the decency to give me a call and arrange for a collection as promised.
After phoning the disgusting customer service line about 6 times and following the prompts and holding for a consultant and not going through I found out after 2 WEEKS of having my phone the device still hasnt been booked into a repair centre ?! What **** is that?!
The lady at customer service told me it would take 2-3 weeks for my device to be repaired and it hasnt even been booked in. I am honestly very dis gruntled at how this is being handled and cannot believe the service I am getting.
I leave to go overseas on the 2nd of December
If my device is not repaired/replaced till then I will be taking this further.
Here is the information as requested !!!
Number: ********** 100
Acc Number: A **********
Name: Lilia Estevam De Melo
Id: ********** 099083
Phone: Apple Iphone 6
IMEI: ********** ********** 4
Incident:2016/10/24
REQ: **********
The proof is in the pudding unfortunetly after so much fraustation this has tarnished MTN's name in my books.
Looking forward to answers and solutions
Simone De Melo