Disgusting Customer Service

<p>never in over 12years of using the MTN network have i ever been so angry.</p> <p>i loaded a 100MB data bundle (valued at R35.00) last night 10/08/2016, the bundle depleted within 30mins of me loading it. i called the call centre on 173 for help and i was told to always close my internet using applications after each use because they might be depleting my airtimewithout me noticing. so i did that and went and bought more data. this time however, i loaded R30.00 worth of airtime. i then purchased a 100MB weekly data bundle just to see if this mishap would happen again.</p> <p>it happened again. i called the call centre again, and a sweet lady told me she could see the issue but they cannot refund any amount of data because their system shows that i have been using alot of data, which i wasnt. she then transfered me to a technician who then told me he cannot see what exactly is depleting my airtime but he can request a data usage report from somewhere at MTN showing me my previous websites that may be constituting to this problem.</p> <p>this morning, 11/08/2016 i purchased R100.00 worth of MTN airtime, i also purchased a 100MB worth f weekly data to again test if this problem is still there. i was very reluctantant to buy a large amount of data only to see it vanish. guess what? the data vanished, and so did my airtime remaining, R84.00 to be exact!</p> <p>I called the call centre again and i was met by a very rude lady named MaTumelo.</p> <p>MaTumelo explained nthat my phoe (iPhone 6s) has a setting called "background app refresh" which may have been on and may have been causing this headache i have. i checked that setting while she was on the phone, only to find that the setting was actually off. so that wasnt why i have a headache.</p> <p>she then proceeds to ask me; "why are you buying 100MB worth of airtime when you are using an iPhone 6s?"</p> <p>i was shocked. but i continued to answer her, telling her i only want to use my whatsapp, and i have done this a dozen times before.</p> <p>MaTumelo did not care to listen to this as she advised me that they will not pay me my data back or my airtime and also i cannot speak to a manager as per my request, she will escalate this matter for me.</p> <p>now i am no expert in phone etiquette, but im pretty sure that's not how you speak to a customer.</p> <p>i am extremely annoyed at this point in time as i cannot make calls nor send texts to my family or friends and i was not shown any sign of remorse nor help by my service provider, whom i have been with for so long.</p> <p> </p> <p>Please assist</p> <p> </p> <p>Regards</p> <p>Thabiso </p>