DISGUSTING CUSTOMER SERVICE

I AM DISGUSTED BY MTN SERVICE! I HAVE A CELLPHONE CONTRACT WITH THEM AND OPTED FOR A DEBIT CHECK . LAST MONTH I DECIDED TO MAKE AN EARLY PAYMENT , 26 AUGUST 2024. I CALLED THEM ON THE SAME DAY TO ADVISE THAT I’VE PAID EARLY AND THEY SHOULD CANCEL MY DEBIT ORDER. ON THE 29TH , MTN DEDUCTED 2 AMOUNTS FROM MY ACCOUNT AFTER I’VE PAID THE AMOUNT EARLY. I CALLED IN A FEW TIMES, AFTER BEING ON HOLD FOR ALMOST 30 MINUTES . I THEN SPOKE TO A MANAGER, LUVUYO WHO ADVISED THAT MY REFUND WOULD REFLECT INTO MY ACCOUNT WITHIN 7WORKING DAYS (***) . IT’S THE NEXT MONTH AND MY REFUND STILL HAS NOT BEEN RECEIVED! I’VE CONTACTED MTN VIA EMAIL AND SENT THROUGH ALL THE STATEMENTS BUT THEY KEEP ON GIVING ME THE RUN-AROUND. TODAY , 30 SEPTEMBER 2024 , I FIND THAT ANOTHER 2 AMOUNTS HAS BEEN DEDUCTED! I TRIED CALLING IN , TO NO AVAIL! I HAVE BEEN TRYING TO BLOCK THE DEBIT ORDER BUT MTN HASNT REGISTERED THE DEBIT ORDER AS ONE , HENCE IT COULD NOT BE CANCELLED. I WAS NEVER BEHIND ON ANY OF MY PAYMENTS . I AM FED UP. THE SERVICE IS DISGUSTING! THE ONLY OPTION WOULD BE TO GET LAWYERS INVOLVED!