Disgusting customer care

Good afternoon

I would like to log a formal complaint against your organisation My name is Owami Mbhense ***

I have two contracts with you guys one for my iphone and one for my home wifi

I usually make payments for my for my iPhone contract via the mtn app and again this month i did the same thing (paid R900) Only for you guys to then debit me two days later you guys debited me again for R850

Today i call and speak to a man named Luyanda Mjana who literally had the worst attitude ever

I call and i explain i have important payments to make and i need the money reversed and he can hear it in my voice that i am frustrated but instead of coming right he acts like a complete idiot who has no amount of customer service training

I tell him that i made payment and i want to refuse and he still continues to check the system and tell me that i can just choose to pay next month even thou i told him at the beginning of the call that i need that money for a very important payment

The crazy part is that i have never been debited I usually pay myself and now i cannot even dispute the debit on my app

He then gives me his email and asks me to send my proof of payment even thou i told him that the payment was made thru the app and mtn isnt a beneficiary on my app so i cannot request one

So i send him screenshots of the payment that went off my account and its been close to an hour no communication from him no update and if he isnt missing a document he still hasn’t said anything

I want to cancel my debit and going on i will make my own payments as my payday is inconsistent

And i want my money back cause now i am going to get into more debt over you guys!!!

Your service is absolutely disgusting this is the third time this year i have had issues with your employees!!!