Disgusting Contact centre service

One star is honestly too generous for the appalling service i receive from this company. It has been three months trying to sort out a mess created by their very own rude and *********** staff with no knowledge whatsoever on their very own processes. The dire service i received from the indian guy called rasheed from the durban contact centre made me want to cancel my contract right away and move to a different company. This guy makes me go through my bank statement to find a payment that had absolutely nothing to do with the reason i called then he has the audacity to talk about me to his friends and throw ill subliminal remarks about me while I'm still on the phone with him. 42 minutes that i spent on the phone I could have had a toddler resolve this for me with kindness and understanding. He made sure i heard everything he was saying. I am disgusted at the lever of professionals i have endured this evening or rather the lack of it.