Disgusting Company Service

MTN refuses to provide me invoices for my two contracts which i have with them. I have tried calling 135, but there is nobody to speak to, all menu options just give me an automated message. I managed to contact an actual MTN person from customer care by email, and they have also failed to assist me. In the meantime, MTN are debiting my accounts for amounts which are far higher than expected. I cannot get an invoice from them to check why i am being charged so much. In addition, i work as a consultant and need to claim back my contract expenses from the company, i cannot do this without an invoice and as such i have lost out on more than R 1000 in money i could have claimed back if MTN would just provide me with my invoices.

I have also tried to register on the mtn self service portal/website in order to get the invoices from there, except that this portal tells me that my phone number is not an MTN contract number. (I took out this contract two months ago- it is an MTN contract number- and if it is not an MTN contract number, then why is my account being debited).

I used to be an evangelist for MTN and always sore that they were the best network in SA. It seems that i was wrong. My experience over the past two months has been nothing short of disgusting and i am seriously considering cancelling both of my contracts and moving on.

MTN SA- Either resolve this immediately or i will Never, ever, spend another cent with you again.