DISGUSTING COMMUNICATION AND DELIVERY OF SERVICE

I have had countless issues with MTN regarding my contracts.

I was first billed incorrectly and debited of huge amounts from my account. I raised this matter and received a credit note of the incorrect amount. In discussion with a lady from head office a conclusion was made to terminate debit orders as there would be enough credit available for six months for both my contract.

A month later the credit was reversed to a debit and both numbers stopped working. Th ladies for MTN Parow centre CPT contacted and logged calls numerous times without receiving any feedback. Legal is now on my case. One contract has come to its term and i would like to terminate this contract,! I am and unable to make or receive any calls- this is highly frustrating!!

I am willing to pay the difference for what i owe once my credit has been depleted BUT not more than that. I have been through so many calls , logging the problem and NOTHING has been done. I will have to take legal action against MTN for debiting incorrectly from my account, not fulfilling the contract agreement- providing a service as i have paid over and above what i should have, inconvenience as well as monetary lose and the fact that legal has taken charge to a person that has a good credit record. I need this matter to be resolved to - terminate a contract that has expired and to continue paying for a contract that needs to be paid for.

Can someone please contact me ASAP as i have had ENOUGH of the back and forth