MN
MELISSA N
1 reviews | Active since Jul 2016
16 Aug 2016, 11:52
DISGUSTING CLIENT SERVICES
<p>I HAVE BEEN COMMUNICATING WITH MTN(JACK PHIRI) FOR MORE THAN 2MONTHS REGARDING MY MTN CONTRACT THAT WAS TAKEN TO TRANSUNION AND LISTED AS A BAD PAYER BY MTN,AND NO1 WAS ABLE TO HELP ME,TODAY I RECEIVED AN EMAIL FROM EMMA MATHANJANA STATING THAT A REQUEST TO UPDATE MY DETAILS WAS SENT TO TRANSUNION ON THE 11/08/2016 BUT WHEN I CALL TRANSUNION THEY TELL ME THAT THEY HAVNT RECIEVED ANY RESPONDS ON MY DISPUTE FROM MTN, I DONT NO WHAT TO DO ANYMORE, ALL I WANT IS A REFERENCE NUMBER FROM MTN THAT WAS GIVEN TO THEM BY TRANSUNION WHEN THEY EMAILED THE UPDATE TO TRANSUNION SO THAT I CAN DO FOLLOW UPS ON THE PROGRESS OF THE UPDATE,BECAUSE I DOUBT MTN WILL DO THAT!!!!!!</p> <p>CONTACT ********** 001</p> <p> </p>
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MTN South Africa's replyOfficial
17 Aug 2016, 10:33Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly note that the matter has been referred to the management team of the legal division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
MTN South Africa's reply17 Aug 2016, 10:33
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly note that the matter has been referred to the management team of the legal division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,