Disgusting claim service

<p>Having lost my cell phone, I took the steps required by MTN to put in a successful claim. And yet - days later, they still cannot process my claim because they cannot seem to generate a correct blacklisted ref number. After visiting two stores and multiple calls later, they still claim they cannot process the claim due to their own inability to generate their own refernce number. Besides the fact that every consultant has a dirreferent version, and i am put on hold, passed to different operators, hung up on. To top it all off, after many pleades, there was finally a three way call with the blacklisting division and guess what? it was blacklisted after all... but still no claim can be processed. Why? Because they do not want to pay out the claim. After doing everthing asked - they still try to avoid replacing the phone. Complete incompetance. </p>