1 reviews | Active since Mar 2011
Disgusting Call Centre service & 4 trips to Store
We have 2 contracts with MTN, so with upgrade to one phone, MTN decided to Rica BARR both phones on contract, could not get the new phone on the network and 4 trips later to the store, we should warn all customers out there that the call centres were absolutely useless at resolving any of these issues. Who will refund us for time and Fuel wasted to simply take out a new contract. This will never happen again. WARNING WARNING WARNING, DON'T TAKE A CONTRACT OUT WITH MTN!!!! They CANNOT SOLVE any problems on the phone, yet want to call you back, but the damn phone isn't working, so how can you call back, THINK AND GET EDUCATED!!! Maybe your store personnel should work in the call centres, with a few clicks they can fix things.<br> Needless to say MTN, you won't see any other business from us!
Thank you for your post
Apologies for the inconvenience experienced.
As per our telephone conversation lines are active,.
I have explained to the customer and he understands.
Regards
Bongi
Thank you for your post
Apologies for the inconvenience experienced.
As per our telephone conversation lines are active,.
I have explained to the customer and he understands.
Regards
Bongi
