1 reviews | Active since Sept 2013
Disgusting business ethics
Truly annoyed and honestly disgusted that MTN decided to soft lock my sim card the whole weekend. I upgraded my phone telephonically on Friday and it was approved and upgraded, i subsequently received an SMS that my number has been suspended. I ignored it as i just did an upgrade like a couple of minutes ago. to my surprise on Friday evening i was unable to make phone calls, thinking its network, Saturday morning same story. I called in and i was told the people who unlocks are only back on Monday morning. I could not make phone calls or send texts. I want to cancel my recently signed contract.
Good day Wenzel,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly Note that we have just checked your line. The soft lock has been removed. You may switch your device off and on every 2 hours to check if the lock has been removed.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Wenzel,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly Note that we have just checked your line. The soft lock has been removed. You may switch your device off and on every 2 hours to check if the lock has been removed.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,