NG
Nerissa G

1 reviews | Active since May 2018

15 Jul 2020, 15:53

Disgusting behaviour from Customer care - MTN

I am so tired of calling the MTN call center on 135 and have no one answer the calls. I have to hold for over an hour and nobody answers the calls. After month, i get hold of someone and give then an earfull only to have them cut the call on me. I send out a cancellation request and they continue to debit but if i miss a debit, i will receive endless calls and everything is block on my phone within seconds. I ask to be put through to a manager and apparently they work from home. What type of customer service is this. This is disgusting behaviour from MTN and I am so glad that I am cancelling my contract with *********** people like them. Oh and dont forget, my issue has still not been resolved. Im still being debited after I cancel so their customer care is about *****ing customers money and not about customer care. worst network ever

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Jul 2020, 20:04
Official
Thank you for your post.

We sincere apologized for any inconvenienced caused to you.

The system reflect the contract is cancelled.

The request for cancellation was requested 10-6-2020 ,  there is a balance of R314.00, this will be the last debit to the account, this billing is from 11-5-2020 to 11-6-2020.

Kind Regards,

Alice van der Merwe
MTN  


Best regards,