1 reviews | Active since May 2018
Disgusting behaviour from Customer care - MTN
I am so tired of calling the MTN call center on 135 and have no one answer the calls. I have to hold for over an hour and nobody answers the calls. After month, i get hold of someone and give then an earfull only to have them cut the call on me. I send out a cancellation request and they continue to debit but if i miss a debit, i will receive endless calls and everything is block on my phone within seconds. I ask to be put through to a manager and apparently they work from home. What type of customer service is this. This is disgusting behaviour from MTN and I am so glad that I am cancelling my contract with *********** people like them. Oh and dont forget, my issue has still not been resolved. Im still being debited after I cancel so their customer care is about *****ing customers money and not about customer care. worst network ever
We sincere apologized for any inconvenienced caused to you.
The system reflect the contract is cancelled.
The request for cancellation was requested 10-6-2020 , there is a balance of R314.00, this will be the last debit to the account, this billing is from 11-5-2020 to 11-6-2020.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
We sincere apologized for any inconvenienced caused to you.
The system reflect the contract is cancelled.
The request for cancellation was requested 10-6-2020 , there is a balance of R314.00, this will be the last debit to the account, this billing is from 11-5-2020 to 11-6-2020.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
