DN
Darren N

1 reviews | Active since Jan 2016

06 Jan 2016, 18:02

Disgusting Attitude of Supervisor towards customer

Was looking for a tempered glass.We had a helpful assistant,but she was rudely interrupted by her senior sitting by one of the computers, a woman probably in her mid 50s. <br> We decided to check out other shops at both ends canal walk.we eventually happened upon the same glass but with a white border at Musica,which was a pleasant surprise as we thought it only came in black, but was more expensive.So we decided to go back to MTN on the 2nd level of canal walk to see if they also had the white version as it would match my white iPhone perfectly.Unfortunately it was unavailable,but the assistant told us we could try other branches in canal walk.So we asked if she could please call them and find out as we gone around the mall 2 times already. She told us she couldn't as she was just a \temp"and would have to ask her supervisor. So she went to the desk where this same senior woman was sitting with another man"

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Replies (1)
MTN South Africa
MTN South Africa's reply07 Jan 2016, 17:48
Official
Hello DarrenCapeTown,

Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards
mike
REQ:***