SM
Siphiwe M
1 reviews | Active since Aug 2014
18 May 2015, 15:06
Disgusting Attitude from an MTN Team Leader
I logged my query in 2014 June, at Kempton Park. MTN could not give me 3G network inside the house, I could not do any internet related activity if any it took 5 to 15 minutes loading, the worst one was waiting for whats app download for 2hrs... how terrible is that?<br> <br> Cherry on top was a Team Leader at Network Coverage department by the name of Thembi HLongwana, this person was so rude, that he didn't want to listen, has very low levels of comprehension and kept asking me what I have already told him in the same call.<br> <br> I was shocked when he said to me \you are wasting my time and my agents with false queries
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
25 May 2015, 13:14Hello Siphiwe.twin,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the coverage management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the coverage management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply25 May 2015, 13:14
Official
Hello Siphiwe.twin,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the coverage management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the coverage management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
