TP
Theuns P

1 reviews | Active since Jan 2010

20 Jun 2017, 06:47

Disgusting attitude

<p>Last night I was bombarded with VAS services SMSes. I repeatedly tried to deactivate the services but they just kept on popping up. I phoned the call center and the guy basically laughed at me saying that it's me clicking on pop-ups. This while I kept receiving these SMSes while we were on the phone. I find this attitude disgusting. Not willing to assist has now amounted to a charge on my account. If this is the way you do business, I don't want anything to do with this commpany.</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply20 Jun 2017, 06:57
Official

Thank you for your post.

We apologize for any inconvenience incurred.

The complaint has been sent to the Marketing department to remove your cell number from the marketing ops.

Kind Regards,

Alice van der Merwe

Best regards,

TP
Theuns P's update20 Jun 2017, 07:27
Reviewer Update

Can you please offer some clarity on how the VAS services relate to marketing ops?