NN
Nishantha N
1 reviews | Active since Jul 2015
10 Jul 2015, 14:01
Disgusting Attitude
Hi. For the past month and a half I have being trying to get hold of MTN to change my debit order date which just can't seem to happen. Shane Williams then got an email to attend to the matter which he failed to do so I sent him an email and still never received feedback. The cherry on the top is when I called Shane he had a very bad attitude said he is not at work and how did I get his number.. While I was talking to him he cut my call. Is this the kind of people MTN employ to represent their brand??? Disgusted is the understatement.... Shane Williams is a disgrace to the MTN brand and I hope his management take this seriously. Please understand should my debit get returned MTN will credit me for any fees owed to me.
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MTN South Africa's replyOfficial
28 Jul 2015, 15:06Hello Nishantha11,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records, the preferred debit order date on your account has been updated to the 31st of the month. Your next debit order is due to be deducted on the 31 July 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records, the preferred debit order date on your account has been updated to the 31st of the month. Your next debit order is due to be deducted on the 31 July 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply28 Jul 2015, 15:06
Official
Hello Nishantha11,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records, the preferred debit order date on your account has been updated to the 31st of the month. Your next debit order is due to be deducted on the 31 July 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records, the preferred debit order date on your account has been updated to the 31st of the month. Your next debit order is due to be deducted on the 31 July 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,