Disgusting/ appalling service and dreadful repair!!!

<p>In October last year, I cracked the screen on my Iphone. I contacted Mtn insurance and they told me to take it to Apple and get a quote. Apple said the phone was irrepairable and so I got a quote from them. I then sent the information to MTN as they asked but heard nothing. After trying a number of times to get hold of them with no success, one day in December Nashren Singh from Moitor insurance called me, telling me that they had taken over MTN insurance and promised me the world. Did not hear anything from them until suddenly I had to pay an excess- which I did not mind paying but hence the fact I had not heard from them was a bit reluctant. Anyway Nashren called me in early January to say I had to pay the excess. I paid the excess on the Friday and the Monday a courier company was at my door to collect my phone- with NO warning. I made the poor man wait while I backed up my phone. On the Friday I received my phone back, well they had repaired the screen - but the back cover was not in properly and the phone would not charge. So I contacted Nashren again via email because the phone just constantly rings - Monday morning again a courier arrived at my door without prior notice or informing me? Needless to say I got my phone back again on Wednesday - and it appears as if they have now put my original back cover on and glued the screen in. It doesnt fit flush either. So I tried to call the call centre hoping to speak to somebody hugh up but the phone just rings... I sent Nashren an email to contact me via phone urgently. He said that I should email him if there is a problem. I informed him of the problem and told him that I wished to speak to a member of managment - he said he would pass it on. But guess what the curier company called again yesterday to collect the phone. I am absolutely furious and disgusted by this level of service. Obviuosly the place that they are sending my phone has no idea how to fix my phone. I now agree with Apple that it was irrepairable. Needless to say that if something isnt done soon, I will be going to the Ombudsman.</p>