DISGUSTING & APPALING service by MTN MOBILE & their useless service provider SUMMER MOBILE

For all the long years I've been with MTN I have NEVER had such disgusting service. I do not know where to even begin to put this rather exhausting story down.

MTN and their useless Summer Mobile services provider need to get their story and service together. I do not understand how as an MTN customer I need to be following up with their service provider to sort out an upgrade that went wrong.

Over and above that MTN South Africa, your useless "CHAMPIONS" have no spec idea what a champion is nor what customer services is. I didn't have to resort to coming to HelloPeter to rave & runt about the remarkable service had Zama in your Sales Department put me on hold to sort myself out because I challenged to speak to her line manager ... and it seems this is the trend because even a "Rodney / Roonie" at the contact centre did the same. He was so stunning that he told me from A-Z of training program he had to go through what he covered and what I was requesting was not covered in his training ... WOW!!!! Well done, I now know which modules are covered for the CHAMPIONS.

Bandile on the other hand didn't even have the patience to understand my frustrations - instead said I need to phone 136 - STUNNING!

I've been trying to get help since 05.10.2022 when I received a call for an early upgrade from a consultant from Summer Mobile for 2 numbers belonging to my kids and to my surprise when following up - after 2 weeks of silence [when I was told delivery will be within 7-10 working days] to be told that there was no stock to the devices I desired ... I am in logistics so that I could understand ... what I didn't appreciate was the lack of updating or feedback to this regard.

Low and behold stock arrives and only to find out that only 1 line was updated [for 2 kids :) ... ] and since taking delivery - which was on Tuesday 15.11.2022 I am told my credit limit is not enough (1) and when I challenged this as to why no one bother to phone me - I was told the "CHAMPIONS" do not have ability to make outgoing calls ... so much for empowering your champions ... not only that: (1) I was given a number [***] which belongs to Summer Mobile but it never answered - I called this number 5 times and each time I hung on for almost 25mins. (2) called 135 - the story you know - more times. (3) called *** [4 times on 16.11.2022 alone] - imagine all the other days. (4) called 136 - SELF SERVICE - I need to SPEAK TO A BODY!!!! what is an answering and pre programmed machine going to assist me with???? (5) tried the App ... you can imagine how grating that was.

I NEED MTN to resolve this ASAP ... I do not have to be in this debt, but I am also trying to resolve this as much and more logical and collaborative as I can but the CHAMPIONS are truly not customer focused at all.

I need a response ASAP or I am taking this further in all media platforms.