Disgusting and terrible service

Good Day ma'am/ sir I'm very disgusted with the type of service I have received from one of your call center agents as I have been try to Rica a new Sim Card an this agents refused to assist me all she kept on saying is that I have to go to a Mtn store to Rica the Sim I have been on this call from 11:39 up until 12:15 on the 10 December 2024 the call center agent I spoke to is Zinthle Mangwe she has no customer service skills at all she very rude and finds it funny to keep customers on hold after every two to three minutes during the call I have requested for a reference number for this call and also refused to give it to me if this is the type of service customers receive from Mtn customer service than I the Mtn has to improve on this ASAP I didn't appreciate the fact that I have not been assisted at all and the terrible service that I have received from Zinthle Mangwe I request a written apology from this call center agent and Mtn for the type of service and attitude given by this agent ........